1. Role as a Tech Provider:

   - We, Acharya.ai LLP, act as a Tech Provider, offering our products and services that integrate API with third party technology platforms, such as with the WhatsApp Cloud API, Wix Velo, Amazon AWS and so on, to enable businesses (“Clients”) to communicate with their customers, access required data and perform functionalities.

   - We process data on behalf of our Clients, who are responsible for obtaining consent from their end users (customers).

 

2. Data Collection:

   - Our platform collects and processes data necessary to facilitate services, including phone numbers, email address, message content, and metadata (e.g., timestamps, message delivery status).

   - We collect Client account information (e.g., business name, contact details) to manage accounts and configure settings such as business profiles.

 

3. Purpose of Data Processing:

   - We use collected data to:

     - Enable Clients to send and receive messages, notifications (e.g., order confirmations, appointment reminders) admin and customer support responses.

     - Manage business accounts, including creating business profiles, submitting for approval, and configuring webhooks.

     - Ensure the security, reliability, and performance of our platform and integrations.

 

4. Legal Basis for Processing:

   - We process data based on our legitimate interest in providing services to our Clients, as a data processor acting under their instructions.

   - Clients are responsible for obtaining explicit opt-in consent from their end users, in compliance with applicable laws and third party software vendor policies.

 

5. Data Sharing:

   - We share data with third party platforms (e.g., email service provider, cloud service provider, messaging service provider and so on), to enable services and in operating our platform. The processing of this data is governed by their respective privacy policies.

   - We do not share end user data with third parties for purposes other than delivering services or as required by law.

 

6. Data Security:

   - We implement industry-standard security measures, including encryption, access controls, and secure data transmission, to protect data processed through our platform.

   - We regularly monitor and update our systems to safeguard against unauthorized access or data breaches.

 

7. Data Retention:

   - Client account data is retained for the duration of our service agreement and deleted within a reasonable period after account termination.

 

8. User Rights:

   - End users (customers) may exercise their data protection rights (e.g., access, deletion, opt-out) directly with our Clients, who are the data controllers.

   - To opt out of services, end users can follow the opt-out instructions provided by the Client or contact the Client directly.

 

9. Contact Information:

    - For questions about this privacy policy, please contact us at info@acharya.ai .

    - If you have concerns about a Client’s use of data, please contact the Client directly or refer to their privacy policy.

 

10. Updates to This Policy:

    - We may update this privacy policy to reflect changes in our services, policies, or legal requirements.